Introduction

Yuma AI is revolutionizing E-Commerce customer service through cutting-edge AI-driven automation. Designed to empower Shopify merchants and other E-Commerce platforms, Yuma AI aims to boost agent productivity, reduce operational costs, and enhance overall customer satisfaction. With its YCombinator-backed technology, Yuma offers a robust, scalable solution that addresses the complexities of modern customer service.

Key Features

Increase Agent Productivity

Yuma AI automates routine, mundane tasks, allowing human agents to focus on complex and high-value customer interactions. This streamlined workflow not only boosts productivity but also enhances the quality of customer interactions.

Reduce Operating Costs

By autonomously replying to customer inquiries and taking automated actions, Yuma AI can significantly cut down on operational costs. The platform enables businesses to scale their customer service capabilities without the need for proportionate increases in hiring.

Improve Customer Satisfaction

Yuma AI ensures faster, 24/7 responses to customer inquiries, leading to higher levels of customer satisfaction. The technology is designed to handle complex queries effectively, providing accurate and timely responses that improve the overall customer experience.

Scenarios

Order & Payment Management

Yuma AI can handle all types of customer order inquiries, from editing and canceling orders to providing tracking information. This ensures that customers receive timely updates and accurate information about their purchases.

Subscription Management

The platform seamlessly integrates with subscription services, autonomously managing subscription queries and making necessary changes to active subscriptions without human intervention.

Feedback & Reviews

Yuma AI can autonomously address feedback on review platforms and escalate critical reviews to human managers. This helps maintain brand reputation and enhances customer trust.

Post-Sales & Product Troubleshooting

With Yuma AI, businesses can handle complex post-purchase technical inquiries efficiently, leading to higher customer satisfaction and repeat business.

Social Media Moderation

The platform’s automated replies and negative comment alerts help manage social media interactions effectively, maintaining a positive social presence around the clock.

Refunds, Returns & Exchanges

Yuma AI guides customers through the returns and refund processes, answering exchange queries, and ensuring a smooth experience that boosts customer loyalty.

Pre-Sales Questions

The AI's pre-sales capabilities allow businesses to address customer inquiries promptly during the buying journey, helping to close more sales.

Tagging & Escalations

Yuma auto-tags tickets by intent for smart sorting and defers to human agents when a personalized response is needed, optimizing the workflow and increasing efficiency.