Kustomer
Kustomer is an AI-powered customer service CRM platform designed to enhance efficiency and reduce costs for customer support.
Dooly
Introduction
Dooly is a sales enablement platform designed to streamline and enhance productivity for sales and customer success teams. By reducing admin tasks and improving data accuracy, Dooly enables teams to focus on closing deals rather than updating spreadsheets and notes manually. Integrated with popular tools like Salesforce, Slack, and Google Calendar, it provides a unified workspace to manage all aspects of sales cycles efficiently.
Key Features
1. Smart Notes & Documents: Dooly offers automatic synchronization of notes and fields to Salesforce, eliminating the need for manual data entry. This feature saves hours of administrative work and ensures data consistency.
2. Pipeline Manager: A visual and intuitive tool that allows users to manage sales pipelines effectively, track deal progress, and ensure no opportunity is missed. The Pipeline Manager integrates seamlessly with Salesforce for real-time updates.
3. DealSpace: An organized, customizable view for conducting deal reviews, summarizing pipeline status, and strategizing next steps. DealSpace keeps all relevant information in one place, making it easy to review and act on.
4. AI-Powered Recommendations: Dooly uses AI to suggest actionable next steps for deals based on smart notes and historical data, ensuring reps always know the best course of action.
5. Robust Integrations: Seamless integration with tools like Slack, Google Calendar, Gong, and LinkedIn allows Dooly to centralize data and facilitate collaboration across different platforms.
Scenarios
1. Sales Teams: Dooly enhances the efficiency of sales teams by automating admin tasks and providing tools for better pipeline management and deal tracking. This allows sales reps to focus more on selling and less on data entry.
2. Customer Success Teams: From managing account expansions to renewal conversations, Dooly provides a comprehensive workspace for customer success teams to build and deploy playbooks, templates, and manage accounts effectively.
3. Sales Operations & Enablement: With customizable playbooks and templates, Dooly helps sales ops teams streamline processes, ensure CRM hygiene, and reduce training time for new reps. This leads to a more efficient and effective sales organization.
4. RevOps: Dooly supports revenue operations by providing clean, accurate data and facilitating the seamless flow of deal information across different stages and teams, from SDRs to AEs to CSMs.
5. Cross-Functional Teams: Beyond sales and customer success, Dooly’s integrations and automation capabilities make it a valuable tool for any team involved in the revenue generation process, promoting consistency and efficiency across the organization.
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