Introduction

Ariglad is a pioneering AI-driven tool designed to automate the maintenance of your help center by creating and updating knowledge base articles. By integrating seamlessly with platforms like Zendesk, Slack, and more, Ariglad ensures that your support team has access to the most accurate and up-to-date information. With SOC2 certification, it also guarantees secure and reliable data handling.

Key Features

1. Real-Time Source Synchronization: Ariglad harnesses AI to merge and update your knowledge base from various sources such as Zendesk, support tickets, Slack channels, and product notes. This ensures that your help center is always current.
2. Automated Updates and Suggestions: The platform analyzes support tickets to find knowledge gaps and automatically updates or creates articles to fill those gaps, reducing manual effort significantly.
3. Easy Setup and Integration: Ariglad can be effortlessly integrated into your existing CX stack, making setup quick and simple, requiring minimal technical know-how.

Scenarios

1. Customer Support Teams: By automating the creation and updating of knowledge base articles, support teams can provide faster, more accurate responses to customer queries. This improves response times and customer satisfaction.
2. IT Departments: With SOC2 certification, Ariglad meets high security standards, ensuring data protection and compliance, which can ease security concerns for IT teams.
3. Product Development Teams: When launching new features, Ariglad ensures the knowledge base is updated in real-time, so support teams are always informed and ready to assist customers.

Keypoints

1. Real-Time Source Synchronization: Automatically merges and updates your knowledge base from various platforms.
2. Automated Updates and Suggestions: Reduces manual effort by identifying and filling knowledge gaps.
3. Easy Setup and Integration: Quickly integrates into existing systems, requiring minimal technical support。